Shipping policy
Shipping Costs
Due to constantly changing rates charged by carriers, shipping costs may vary.
To keep our products affordable, we cover 50% of the current shipping costs. The remaining 50% is automatically calculated and displayed during checkout.
For orders of €150.00 or more in the Netherlands and €200.00 or more in Belgium and Germany, we cover the full shipping costs.
Other Countries
For shipments to other countries, shipping costs are automatically calculated during checkout. The shipping costs depend on the destination country, the weight and the size of the order.
Delivery Time
We aim to ship orders as quickly as possible.
The Netherlands, Belgium and Germany: delivery within 2 to 3 business days.
Other countries: the estimated delivery time will be displayed during checkout.
Deliveries take place from Monday to Saturday.
Please note that delivery times are indicative and may vary due to carrier delays, public holidays or other unforeseen circumstances.
Order Processing
Orders placed on business days before 16:00 are generally processed on the same business day.
Orders placed after 16:00, during weekends or on public holidays will be processed on the next business day.
Track & Trace
Once your order has been shipped, you will receive a Track & Trace code by email. You can use this code to easily track the status of your package.
Failed Delivery
It is the customer's responsibility to provide a correct and complete delivery address.
If a package is returned to us because:
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it was not collected from a collection point;
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an incorrect or incomplete delivery address was provided;
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delivery was refused by the recipient,
the return shipping costs incurred and any costs for a new shipment will be charged to the customer.
This policy only applies when the cause is outside the responsibility of De Hotpotshop.
Damaged or Missing Shipments
Have you received a damaged package, or does your order appear to have been lost during transit? Please contact us as soon as possible at info@dehotpotshop.nl. We will be happy to help you find an appropriate solution.
Questions
Do you have any questions about our shipping options or the delivery of your order? Please feel free to contact us at info@dehotpotshop.nl. We are happy to help.